Return Policy
Effective Date: [1st December 2025] Last Updated: [11th December 2025]
1. Overview
At MKE Imports, we want you to be completely satisfied with your purchase. If you are not, this Return Policy explains how you can return items and request refunds or exchanges.
2. Eligibility for Returns
Items must be returned within 3 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
Proof of purchase (order confirmation id , tracking id etc) is required.
Certain items are non‑returnable, including:
Perishable goods (e.g., food, flowers).
Personal care items (e.g., cosmetics, hygiene products).
Customized or personalized products.
Digital/downloadable goods.
3. Return Process
Initiate Request: Contact our support team at info@mkeimports.com with your order details.
Approval: Our team will confirm eligibility and provide return instructions.
Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.
Inspection: Returned items will be inspected upon receipt.
Refund/Exchange: Once approved, refunds will be processed to your original payment method within 2 business days, or an exchange will be shipped.
4. Refunds
Full Refunds: Issued for eligible items returned in original condition.
Partial Refunds: May apply if items show signs of use, damage, or missing parts.
Non‑Refundable: Shipping fees, handling charges, and gift cards are not refundable.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product:
Contact us within 2 days of delivery.
Provide photos and order details.
We will cover return shipping and send a replacement or issue a full refund.
6. Exchanges
We offer exchanges for eligible products if you prefer a replacement instead of a refund. Availability depends on stock.
7. Policy Updates
We may update this Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
8. Contact Us
For questions about returns, refunds, or exchanges, please contact: Email: info@mkeimports.com Phone: 0245503096
